Terms of service

Last Updated: 15 August 2026

Welcome to JML Pets.

These Terms of Service (“Terms”) set out the rules that apply when you access or use JMLPets.co.uk, contact us through our website, or purchase products from JML Pets.

Please read these Terms carefully before placing an order.

By using our website, you agree to comply with the provisions relating to website use. When you place an order with us, your purchase will also be subject to the applicable provisions of these Terms and any other information presented to you during checkout.

Nothing in these Terms is intended to exclude or restrict any rights that cannot legally be excluded under applicable UK consumer law.

1. About JML Pets

JML Pets is operated by:

Maxence Hermange
Trading as JML Pets

Business Address:
Unit 12 Dodds Ln
Gwersyllt, centre LL11 4NT
United Kingdom

Phone: +44 74 4992 4582
Email: contact@JMLPets.co.uk
Website: JMLPets.co.uk

References in these Terms to “JML Pets”, “we”, “us”, or “our” mean Maxence Hermange trading as JML Pets.

References to “you”, “your”, or “customer” mean the person accessing our website or purchasing products from us.

2. Using Our Website

You may use JMLPets.co.uk only for lawful purposes.

When using our website, you must not:

Violate any applicable law or regulation
Attempt to gain unauthorised access to our website, servers, systems, or data
Interfere with the normal operation or security of our website
Introduce viruses, malicious software, harmful code, or other disruptive material
Attempt to circumvent security or technical measures
Use automated systems to access or extract website content in a manner that places an unreasonable burden on our systems
Use our website to engage in fraudulent, misleading, abusive, or unlawful activity
Impersonate another person or provide deliberately false information

We may take reasonable steps to protect our website, customers, and business where we believe misuse or a security risk is occurring.

This may include restricting or suspending access to certain website functions where reasonably necessary.

3. Website Availability

We aim to keep JMLPets.co.uk available and operating correctly, but we cannot guarantee that the website will always be uninterrupted or free from technical problems.

We may occasionally suspend or restrict access for reasons including:

Website maintenance
Security updates
Technical problems
System upgrades
Changes to our services
Circumstances outside our reasonable control

Where reasonably possible, we will aim to minimise disruption.

4. Product Information

We make reasonable efforts to ensure that product descriptions and other information displayed on JMLPets.co.uk are clear and accurate.

Product information may include:

Product descriptions
Sizes and dimensions
Ingredients or materials where applicable
Product specifications
Instructions
Photographs
Availability information
Pricing

However, minor differences may sometimes occur.

For example:

Colours may appear differently depending on your screen or device settings
Product packaging may be updated by manufacturers
Manufacturers may occasionally make minor changes to specifications or presentation
Images may include props or accessories that are not included unless specifically stated

Product photographs are intended to represent the product as accurately as reasonably possible.

Please read the complete product description before placing your order.

5. Product Suitability

Customers are responsible for considering whether a product is appropriate for their intended use and, where relevant, suitable for their pet.

Please follow any instructions, safety information, age recommendations, sizing information, feeding guidance, warnings, or manufacturer directions supplied with a product.

Where a pet has a medical condition, allergy, dietary requirement, or other health concern, appropriate professional veterinary advice should be obtained where necessary.

General product descriptions on JMLPets.co.uk are not intended to replace professional veterinary diagnosis or treatment.

Nothing in this section limits our responsibility where a product is faulty, unsafe, incorrectly described, or otherwise fails to comply with applicable law.

6. Product Availability

All orders are subject to product availability.

Adding a product to your shopping basket does not reserve that product.

Occasionally, a product may become unavailable after an order has been submitted due to circumstances such as:

Inventory discrepancies
Unexpected demand
Supplier issues
Product discontinuation
Stock damage
Technical errors

If we cannot supply a product you have ordered, we will contact you where appropriate and refund any amount already paid for the unavailable product.

7. Prices

Unless clearly stated otherwise, prices displayed on JMLPets.co.uk are shown in Pounds Sterling (GBP).

We aim to provide clear and accurate pricing information.

Where applicable, mandatory taxes, charges, or other unavoidable costs will be included in the price or disclosed in a manner that allows the total amount payable to be identified before you complete your purchase.

Delivery charges, where applicable, will be communicated during the ordering process in accordance with our Shipping & Delivery Policy.

Prices may be changed for future purchases at any time.

A price change will not normally affect an order that we have already accepted, except where applicable law permits otherwise.

8. Pricing Errors

Despite reasonable efforts to maintain accurate information, pricing errors may occasionally occur.

If we identify an obvious pricing error before accepting your order, we may:

Contact you to confirm whether you wish to purchase the product at the correct price; or
Decline the affected order and refund any payment already taken.

If an issue is discovered after a contract has been formed, we will deal with the matter fairly and in accordance with applicable law rather than relying on an automatic right to cancel an accepted order.

We will not knowingly use misleading pricing practices.

9. Payment

Payment must be made using one of the payment methods made available during checkout.

Your payment method may be authorised or charged as part of the ordering process.

Payments may be processed on our behalf by independent payment service providers.

Payment providers may process information in accordance with their own terms and privacy policies.

JML Pets does not require customers to send full card information to us by ordinary email.

If a payment cannot be authorised or completed, we may be unable to process your order.

10. Placing an Order

When you submit an order through JMLPets.co.uk, you are requesting to purchase the products shown in your order.

You are responsible for checking the information provided before submitting the order, including:

Products selected
Quantities
Delivery address
Billing information
Contact details
Delivery method
Total price

Please contact us promptly if you discover an error after submitting an order.

We cannot guarantee that changes can be made after processing or dispatch has begun.

11. Order Acknowledgement and Acceptance

After you submit an order, you may receive an automated acknowledgement confirming that we have received it.

An acknowledgement of receipt does not necessarily mean that the order has been accepted.

A contract for the purchase of goods is formed when we expressly accept your order.

Acceptance may occur when we send a dispatch confirmation or otherwise clearly confirm that the order has been accepted.

Until acceptance, we may decline an order for a legitimate reason.

12. When We May Decline an Order

We may decline or, where legally permitted, cancel an order for legitimate reasons including:

The product is unavailable
Payment cannot be authorised
We cannot deliver to the address supplied
A purchase limit disclosed to customers has been exceeded
We reasonably suspect fraud or unauthorised payment activity
The order contains an obvious pricing or product-information error identified before acceptance
We are legally prohibited from completing the transaction

We will not refuse an order for an unlawful discriminatory reason.

If we cancel an order after taking payment and you are entitled to repayment, the relevant amount will be refunded.

13. Purchase Quantity Restrictions

We may apply reasonable quantity limits to certain products where necessary, for example because of:

Limited availability
Promotional restrictions
Stock management
Prevention of suspected resale abuse or fraud

Where practicable, relevant purchase restrictions will be communicated before or during the ordering process.

14. Shipping and Delivery

Shipping methods, delivery costs, processing times, and estimated delivery periods are explained in our separate Shipping & Delivery Policy.

Our current delivery options include:

Economy Shipping

Estimated Transit Time: 5–8 business days after dispatch
Cost: Free

Standard Shipping

Estimated Transit Time: 3–4 business days after dispatch
Cost: £15 GBP

Orders are normally processed within 1–3 business days, excluding weekends and applicable public holidays.

Delivery estimates are not guaranteed delivery dates unless a specific date has expressly been agreed.

Your statutory rights relating to delivery remain unaffected.

15. Risk During Delivery

Where JML Pets arranges the delivery service, products normally remain our responsibility while they are in transit until they come into your physical possession or the possession of another person you have identified to receive them, subject to applicable law.

Different rules may apply if you independently appoint a carrier that was not offered by JML Pets.

If an order appears to have been lost or damaged before delivery, please contact us.

16. Returns, Refunds and Cancellation Rights

Returns, exchanges, refunds, faulty products, and change-of-mind requests are governed by our separate Returns & Refund Policy.

JML Pets provides an additional 30-day returns period for eligible products, subject to the conditions stated in that policy.

Customers purchasing eligible products online may also have statutory cancellation rights which operate independently of our voluntary 30-day returns policy.

Nothing in these Terms or our Returns & Refund Policy restricts legal remedies that you are entitled to receive under applicable UK consumer law.

17. Faulty or Misdescribed Products

Products supplied by JML Pets must meet the standards required by applicable consumer law.

If you believe that a product is:

Faulty
Damaged
Not as described
Not of satisfactory quality
Not fit for a purpose where the law requires it to be

please contact us.

Depending on the circumstances, you may be entitled to remedies such as a refund, repair, replacement, price reduction, or other remedy available under applicable law.

Our voluntary policies do not replace your statutory rights.

18. Intellectual Property

Unless otherwise indicated, the content made available through JMLPets.co.uk is owned by, licensed to, or lawfully used by JML Pets or the relevant rights holder.

This may include:

JML Pets branding
Logos
Original written content
Website graphics
Page layouts
Original photographs
Illustrations
Design elements
Videos
Other original website materials

Third-party product names, photographs, trademarks, logos, and other materials may remain the property of their respective owners.

You may access website content for your own lawful personal use.

Unless permitted by law or authorised by the relevant rights holder, you must not reproduce, commercially distribute, republish, modify, sell, license, or commercially exploit protected website content without permission.

Nothing in these Terms transfers ownership of intellectual property rights to you.

19. Third-Party Links

JMLPets.co.uk may contain links to websites or services operated by independent third parties.

These links may be provided for convenience or additional information.

Unless expressly stated otherwise, JML Pets does not control independent third-party websites and is not responsible for their:

Content
Availability
Security
Products or services
Privacy practices
Terms and conditions

You should review the applicable policies of a third-party service before using it or providing personal information.

20. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable data protection requirements.

Our Privacy Policy explains matters including:

The information we may collect
Why we process it
Lawful bases for processing
Service providers with whom information may be shared
Data retention
International transfers where applicable
Your data protection rights
How to contact us about privacy matters

Please review the Privacy Policy available on JMLPets.co.uk for further information.

21. Cookies

Our website may use cookies and similar technologies.

Further information about the way these technologies are used and the choices available to website visitors can be found in our Privacy Policy, Cookie Policy, or cookie preference system where applicable.

22. Our Responsibility to You

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict liability for:

Death or personal injury caused by negligence where liability cannot legally be excluded
Fraud or fraudulent misrepresentation
Breach of statutory rights relating to goods where those rights cannot legally be excluded
Any other liability that cannot lawfully be excluded or limited

We are responsible for losses that are a foreseeable consequence of our breach of contract or failure to exercise legally required care.

A loss is generally foreseeable where it was obvious that it might occur or where both you and JML Pets knew when the contract was formed that it might occur.

We do not seek to impose an arbitrary limitation restricting every valid consumer claim to the purchase price of the affected product where such a limitation would be unlawful or unfair.

23. Personal and Business Use

Our products are primarily offered to customers purchasing for personal or household purposes.

If you purchase products wholly or mainly for commercial, trade, professional, or resale purposes, different legal rules may apply.

Where necessary, separate business terms may apply to business-to-business transactions.

Nothing in these Terms is intended to provide a business customer with consumer rights that do not legally apply to that transaction.

24. Events Outside Our Reasonable Control

We will not be responsible for a failure or delay caused solely by circumstances outside our reasonable control where the law allows this.

Such circumstances may include significant disruption caused by events such as:

Severe weather
Major transport disruption
Widespread telecommunications failures
Natural disasters
Government restrictions
Industrial disruption outside our organisation
Other exceptional circumstances beyond our reasonable control

If such an event affects an order, we will take reasonable steps to minimise its effects and communicate with affected customers where appropriate.

This section does not remove rights you may have if goods are not delivered within a legally required or specifically agreed period.

25. Changes to Products and Website Content

We may change website content, product ranges, product availability, prices, or website functionality from time to time.

Changes made after an order has been accepted will not retrospectively alter the agreed terms of that purchase unless:

The change is required by law;
You agree to the change; or
The applicable contract otherwise lawfully permits it.

26. Changes to These Terms

We may update these Terms periodically to reflect changes in:

Our business operations
Website functionality
Payment or delivery arrangements
Applicable legislation
Regulatory requirements
Our policies and services

The latest version will be published on JMLPets.co.uk and the Last Updated date will be revised where appropriate.

Changes to these Terms will generally apply prospectively.

We will not rely on a later version of these Terms to retrospectively remove contractual or statutory rights that have already arisen.

27. If Part of These Terms Is Invalid

If a court or other competent authority determines that a particular provision of these Terms is unlawful, invalid, or unenforceable, the remaining provisions will continue to apply so far as legally possible.

The affected provision will apply only to the extent that it can lawfully be enforced.

28. No Waiver

If JML Pets does not immediately enforce a particular provision of these Terms, this does not automatically mean that we have permanently waived our right to rely on that provision later.

Similarly, delaying action in relation to one breach does not necessarily prevent us from acting in relation to a later breach.

This provision does not affect your statutory rights.

29. Governing Law and Courts

These Terms and contracts between you and JML Pets are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

If you are a consumer resident in another part of the United Kingdom or another jurisdiction, you may also benefit from mandatory protections available under the laws applicable to you.

Nothing in these Terms is intended to unlawfully prevent a consumer from bringing proceedings in a court that consumer-protection or jurisdiction rules entitle them to use.

30. Your Statutory Rights

These Terms operate alongside your statutory consumer rights.

Nothing in these Terms, our Shipping & Delivery Policy, our Returns & Refund Policy, our Privacy Policy, or any other JML Pets policy is intended to exclude, restrict, or replace a consumer right that cannot legally be excluded.

If there is a conflict between these Terms and a mandatory requirement of applicable consumer law, the mandatory legal requirement will take precedence.

31. Contact JML Pets

If you have questions about these Terms, an order, or our services, you can contact us using the following details:

JML Pets
Operated by: Maxence Hermange

Unit 12 Dodds Ln
Gwersyllt, centre LL11 4NT
United Kingdom