Legal notice

Last Updated: 15 August 2026

This Legal Notice provides important information about the ownership, operation, and use of JMLPets.co.uk and identifies the person responsible for operating JML Pets.

It should be read together with the other legal policies and terms available on this website, including our Terms of Service, Privacy Policy, Cookie Policy, Shipping & Delivery Policy, Returns & Refund Policy, Payment & Billing Policy, Billing Terms & Conditions, and Copyright & DMCA Policy.

1. Website Operator

The website JMLPets.co.uk and the business trading as JML Pets are operated by:

Legal Name: Maxence Hermange
Trading Name: JML Pets
Business Structure: Individual trader / Sole trader

Business Address:
Unit 12 Dodds Ln
Gwersyllt, centre LL11 4NT
United Kingdom

Website: JMLPets.co.uk
Email: contact@JMLPets.co.uk
Phone: +44 74 4992 4582

For the purposes of this Legal Notice, references to “JML Pets”, “we”, “us”, or “our” refer to Maxence Hermange trading as JML Pets.

2. Business Contact Information

Customers, website visitors, rights holders, and other parties may contact JML Pets using the following details:

Email: contact@JMLPets.co.uk
Phone: +44 74 4992 4582

Postal Address:
JML Pets
Unit 12 Dodds Ln
Gwersyllt, centre LL11 4NT
United Kingdom

This address may also be used for formal correspondence relating to the business unless another address is specifically provided for a particular matter.

3. Opening Hours

Our current opening hours are:

Monday – Wednesday: 10:00 AM – 4:00 PM
Thursday – Saturday: 10:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Messages or enquiries received outside normal opening hours may be reviewed during the next available opening period.

Opening hours may occasionally change during public holidays, seasonal periods, exceptional circumstances, or other operational changes.

4. Purpose of This Website

JMLPets.co.uk is operated as an online presence for JML Pets and may be used to:

Display and sell pet-related products
Provide information about products
Allow customers to place orders
Process payments
Provide shipping and delivery information
Handle customer enquiries
Provide information about returns and refunds
Communicate business policies
Provide customer support
Present other information relating to JML Pets

The availability of particular products, services, features, or website functions may change from time to time.

5. Website Use

You may access and use JMLPets.co.uk for lawful personal purposes and for legitimate interactions with JML Pets.

You must not intentionally use the website in a manner that:

Violates applicable law
Interferes with website security
Damages or disrupts website functionality
Attempts to gain unauthorised access to systems or information
Introduces malicious software or harmful code
Facilitates fraudulent activity
Infringes intellectual property rights
Misuses website content or services

Further rules concerning use of the website are contained in our Terms of Service.

6. Product Information

JML Pets makes reasonable efforts to provide clear and accurate information about the products displayed on JMLPets.co.uk.

However, minor differences may occasionally arise because of matters such as:

Manufacturer packaging changes
Updated product specifications
Screen or device display settings
Differences in colour representation
Supplier updates
Product photography
Typographical or technical errors

Customers should review the full product description and any relevant instructions, warnings, sizing information, ingredients, or specifications before completing a purchase.

Nothing in this Legal Notice is intended to reduce your legal rights where goods are faulty, misdescribed, unsafe, or otherwise fail to meet applicable legal requirements.

7. Prices

Unless clearly stated otherwise, prices displayed on JMLPets.co.uk are expressed in:

Pounds Sterling (GBP / £)

We aim to display prices and mandatory charges clearly.

Where delivery charges apply, they will be communicated during the ordering process or otherwise disclosed in accordance with applicable requirements.

The available delivery options currently include:

Economy Shipping

Estimated Transit Time: 5–8 business days after dispatch
Cost: Free

Standard Shipping

Estimated Transit Time: 3–4 business days after dispatch
Cost: £15 GBP

Orders are normally processed within 1–3 business days before dispatch.

For more information, please review our Shipping & Delivery Policy.

8. Orders and Formation of a Contract

Information and products displayed on JMLPets.co.uk allow customers to select products and submit purchase requests.

Submitting an order does not necessarily mean that the order has been accepted.

Order acknowledgement, acceptance, pricing errors, product availability, payment authorisation, and contract formation are governed by our Terms of Service and applicable consumer law.

If we are unable to accept an order after collecting money that must be returned to you, the appropriate amount will be refunded.

9. Accepted Payment Methods

For eligible transactions, JML Pets may accept the following payment methods where displayed during checkout:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Klarna
Maestro
Mastercard
Shop Pay
UnionPay
Visa

The payment methods available for a particular transaction may vary depending on the checkout configuration, payment provider, device, location, eligibility, or other relevant circumstances.

Payments may be processed through independent third-party payment providers.

For complete payment information, please review our Payment & Billing Policy and Billing Terms & Conditions.

10. Shipping and Delivery

JML Pets currently ships within the United Kingdom, unless another destination is specifically made available.

Orders are normally processed within 1–3 business days, excluding applicable weekends and public holidays.

Delivery periods are estimates unless a particular delivery date or service has expressly been agreed.

Our full rules concerning:

Dispatch
Tracking
Incorrect addresses
Delayed deliveries
Missing parcels
Damaged shipments
Delivery responsibility
Shipping charges

are contained in our Shipping & Delivery Policy.

11. Returns, Refunds and Cancellation Rights

JML Pets provides a 30-day voluntary return period for eligible products, subject to the conditions set out in our Returns & Refund Policy.

Customers purchasing eligible products online may also have statutory cancellation rights and additional rights where goods are faulty, damaged, misdescribed, or otherwise fail to conform to applicable legal requirements.

Our voluntary returns policy does not replace or restrict statutory rights that cannot lawfully be excluded.

Please review our Returns & Refund Policy before requesting a return.

12. Consumer Rights

Nothing contained in:

This Legal Notice
Our Terms of Service
Our Returns & Refund Policy
Our Shipping & Delivery Policy
Our Payment & Billing Policy
Our Billing Terms & Conditions
Any other JML Pets website policy

is intended to exclude, restrict, or replace any mandatory consumer right or remedy available under applicable law.

Where a mandatory legal requirement conflicts with a provision contained in one of our website policies, the mandatory legal requirement will take precedence.

13. Intellectual Property

Unless otherwise stated, original content created for JMLPets.co.uk is owned by, licensed to, or lawfully used by JML Pets or the relevant rights holder.

Protected material may include:

Branding
Original text
Graphics
Photographs
Illustrations
Website design elements
Videos
Logos
Product presentation materials
Other original content

Nothing on JMLPets.co.uk should be interpreted as transferring ownership of intellectual property rights to website visitors.

Content may not be reproduced, republished, commercially distributed, modified, licensed, sold, or commercially exploited without permission from the relevant rights holder, except where such use is permitted by law.

14. Third-Party Intellectual Property

Product names, manufacturer names, trade marks, logos, product photographs, and other intellectual property belonging to third parties remain the property of their respective owners.

Reference to a third-party brand or product does not transfer ownership of that intellectual property to JML Pets.

If you believe that material appearing on JMLPets.co.uk infringes your intellectual property rights, please review our Copyright & DMCA Policy or contact:

contact@JMLPets.co.uk

15. Copyright Complaints

JML Pets respects the intellectual property rights of others.

Email: contact@JMLPets.co.uk

or by post to:

JML Pets
Attn: Copyright Complaints
Unit 12 Dodds Ln
Gwersyllt, centre LL11 4NT
United Kingdom

Our complete procedure for copyright complaints and any applicable DMCA-related procedure is explained in our Copyright & DMCA Policy.

16. External Websites and Third-Party Services

JMLPets.co.uk may contain links to websites, services, payment providers, social media services, or other resources operated by independent third parties.

Unless expressly stated otherwise, JML Pets does not control independent third-party websites.

A link to another website does not necessarily mean that JML Pets:

Owns that website
Controls its content
Endorses every statement appearing on it
Accepts responsibility for its privacy practices
Guarantees its availability or security

You should review the applicable terms and privacy information of third-party services before using them or providing personal information.

17. Website Availability

We aim to maintain reliable access to JMLPets.co.uk but cannot guarantee uninterrupted or error-free operation at all times.

Website access may occasionally be interrupted because of:

Maintenance
Security updates
Technical problems
Hosting issues
Software updates
Network disruption
Circumstances outside our reasonable control

We may modify, suspend, restrict, or discontinue website features where reasonably necessary.

Nothing in this section affects obligations or rights that have already arisen from an accepted customer order.

18. Accuracy of Website Information

We make reasonable efforts to maintain accurate and current information on JMLPets.co.uk.

However, website content may occasionally contain:

Typographical errors
Outdated information
Technical errors
Incorrect availability information
Pricing errors
Formatting problems

Where appropriate, we may correct or update website information.

Corrections to general website information do not give JML Pets an unrestricted right to retrospectively alter an existing contract.

Accepted orders and existing contractual rights will be dealt with in accordance with our Terms of Service and applicable law.

19. General Website Liability

Nothing in this Legal Notice excludes or restricts liability where doing so would be unlawful.

In particular, this Legal Notice is not intended to exclude or restrict liability for matters for which liability cannot legally be excluded, including applicable statutory consumer rights.

Website visitors remain responsible for using reasonable care when accessing the internet and for maintaining appropriate security measures on their own devices.

More detailed provisions concerning responsibility and liability can be found in our Terms of Service.

20. Pet Health and Product Information

Information provided on JMLPets.co.uk about pet products is intended to assist customers in understanding the products we offer.

General product information should not be treated as a substitute for professional veterinary diagnosis, treatment, or medical advice.

If your pet has:

A medical condition
An allergy
A dietary restriction
An ongoing treatment
A suspected adverse reaction
Another health concern

you should seek appropriate advice from a qualified veterinary professional where necessary.

Always follow relevant manufacturer instructions, warnings, dosage or feeding guidance, and product safety information.

Nothing in this section removes JML Pets' legal responsibility for products where applicable.

21. Privacy and Personal Data

JML Pets handles personal information in accordance with our Privacy Policy and applicable UK data protection requirements.

Our Privacy Policy explains matters including:

Information we may collect
Why we process information
Lawful bases for processing
Service providers
Data retention
International transfers where applicable
Security
Your data protection rights
How to contact us about privacy matters

Privacy-related enquiries can be sent to:

contact@JMLPets.co.uk

22. Cookies and Similar Technologies

JMLPets.co.uk may use cookies and similar technologies for purposes including:

Essential website functionality
Security
Shopping basket operation
Preferences
Website analytics where applicable
Marketing where applicable and legally permitted

Information about the technologies used and the choices available to visitors is provided in our Cookie Policy and through any cookie preference controls made available on the website.

23. Security

We take reasonable technical and organisational measures designed to protect our website and information handled through it.

However, no internet service, website, electronic communication, or online transmission system can be guaranteed to be completely secure.

Customers should take reasonable measures to protect their own:

Devices
Passwords
Email accounts
Payment accounts
Browsers
Network connections

If you believe there is a security issue affecting JMLPets.co.uk, please contact us promptly.

24. Complaints and Customer Service

If you have a question or complaint about:

An order
A product
A payment
A delivery
A return
A refund
Website information
Privacy
Intellectual property
Another matter involving JML Pets

please contact us so that we can review the issue.

Email: contact@JMLPets.co.uk
Phone: +44 74 4992 4582

When contacting us about an order, please include your order number where available.

Written complaints may also be sent to:

JML Pets
Unit 12 Dodds Ln
Gwersyllt, centre LL11 4NT
United Kingdom

25. Applicable Policies

Your use of JMLPets.co.uk and purchases from JML Pets may also be governed by the relevant versions of our other website policies, including:

Terms of Service
Privacy Policy
Cookie Policy
Returns & Refund Policy
Shipping & Delivery Policy
Payment & Billing Policy
Billing Terms & Conditions
Copyright & DMCA Policy
Frequently Asked Questions

These documents should be read together where relevant.

If there is a conflict between a website policy and a mandatory legal requirement, applicable law will take precedence.

26. Governing Law

This Legal Notice and the operation of JMLPets.co.uk are governed by the laws applicable to JML Pets in the United Kingdom, including the laws of England and Wales, subject to any mandatory consumer protections that apply.

Nothing in this Legal Notice is intended to unlawfully prevent a consumer from relying on mandatory protections or bringing proceedings before a court that applicable law entitles that consumer to use.

27. Changes to This Legal Notice

We may revise this Legal Notice from time to time to reflect changes in:

Our business information
Website functionality
Contact details
Business practices
Products or services
Applicable laws or regulatory requirements
Other JML Pets policies

The latest version will be published on JMLPets.co.uk.

The Last Updated date at the beginning of this notice will be changed where appropriate.

Updates to this Legal Notice will not retrospectively remove statutory or contractual rights that have already arisen.

28. Contact Information

For general legal, business, or website enquiries, please contact:

JML Pets
Legal Proprietor: Maxence Hermange
Business Structure: Individual trader / Sole trader

Unit 12 Dodds Ln
Gwersyllt, centre LL11 4NT
United Kingdom