Privacy Policy

Last Updated: 15 August 2026

At JML Pets, we respect your privacy and are committed to handling your personal information responsibly and securely.

This Privacy Policy explains what personal information we may collect when you visit JMLPets.co.uk, purchase products from us, communicate with us, or otherwise use our services. It also explains why we use this information, when we may share it, how long we may retain it, and the rights available to you.

We process personal information in accordance with applicable United Kingdom data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended or supplemented from time to time.

1. Who We Are

JML Pets is operated by Maxence Hermange as an individual business.

For the purposes of applicable data protection law, Maxence Hermange, operating JML Pets, is responsible for the personal information covered by this Privacy Policy.

Business details:

JML Pets
Unit 12 Dodds Ln
Gwersyllt, centre LL11 4NT
United Kingdom

Phone: +44 74 4992 4582
Email: contact@JMLPets.co.uk
Website: JMLPets.co.uk

2. Personal Information We May Collect

The information we collect depends on how you interact with JML Pets.

Information You Provide to Us

When you place an order, contact us, make an enquiry, or otherwise interact with our business, we may collect information such as:

Your full name
Email address
Telephone number
Billing address
Delivery or shipping address
Order and transaction information
Products purchased
Communications you send to us
Information required to process or manage your order

Payment information may be handled by third-party payment service providers used to complete transactions. Where payment providers process your payment details directly, their handling of those details is also governed by their own privacy practices.

Information Collected When You Use Our Website

When you visit JMLPets.co.uk, certain technical and usage information may be collected automatically, including:

Your IP address
Browser type and version
Device type and operating system
Pages viewed on our website
Approximate dates and times of visits
Website interactions
Referring pages or websites
Cookie and similar technology information

We may use this information to operate our website, understand how visitors use it, identify technical problems, improve performance, and maintain security.

3. How We Use Personal Information

We may use personal information for purposes including:

Processing and completing customer orders
Arranging delivery or collection of purchases
Processing payments and refunds
Providing order confirmations and updates
Responding to questions, enquiries, or customer service requests
Maintaining records relating to purchases and transactions
Improving our website, products, and customer experience
Detecting or preventing fraudulent, suspicious, or unauthorised activity
Protecting our website, customers, and business
Managing disputes, returns, or complaints
Complying with accounting, tax, regulatory, and other legal requirements
Establishing, exercising, or defending legal claims where necessary

We will not use your personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.

4. Lawful Bases for Processing

We only process personal information where there is an appropriate lawful basis.

Depending on the circumstances, our lawful basis may include:

Contract

We may process your information when it is necessary to provide products or services you have requested, process an order, arrange delivery, manage a payment, or take steps requested by you before entering into a transaction.

Legal Obligation

Certain information may need to be processed or retained so that we can meet legal, accounting, tax, regulatory, or other statutory obligations.

Legitimate Interests

We may process information where this is reasonably necessary for the legitimate operation of JML Pets, provided that those interests are not overridden by your rights and interests.

This may include activities such as fraud prevention, website security, customer service, resolving disputes, and improving our business operations.

Consent

Where applicable, we may rely on your consent for specific processing activities. When processing is based on consent, you may withdraw that consent subject to applicable law.

5. When We Share Personal Information

We may provide personal information to trusted third parties where this is reasonably necessary to operate our business or provide our services.

These third parties may include:

Payment processing providers
Banks and financial service providers where applicable
Delivery companies, couriers, and postal services
Website hosting providers
E-commerce technology providers
IT and technical service providers
Analytics and website performance providers
Fraud prevention and security providers
Accountants, legal advisers, and other professional advisers
Government bodies, regulators, courts, or law enforcement authorities where disclosure is legally required or permitted

Service providers are expected to handle personal information appropriately and only for authorised purposes.

JML Pets does not sell or rent your personal information to third parties.

6. International Data Transfers

Some of the technology or service providers supporting our website or business may process information outside the United Kingdom.

When personal information is transferred internationally and UK data protection law requires additional protection, we take reasonable steps to ensure that an appropriate legal transfer mechanism or safeguard is in place.

These measures may include transfers to countries covered by applicable UK adequacy regulations or the use of legally recognised contractual and other data-protection safeguards.

7. How Long We Keep Personal Information

We do not intend to retain personal information for longer than reasonably necessary.

The length of time we keep information depends on factors such as:

The reason the information was collected
The duration of our relationship with you
Order and transaction record requirements
Accounting and tax obligations
Warranty, return, or customer service requirements
Fraud prevention and security needs
Potential or ongoing disputes
Applicable legal or regulatory requirements

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymise it in accordance with our data-retention practices.

8. Your Data Protection Rights

Depending on the circumstances and the lawful basis used for processing, UK data protection law may provide you with rights concerning your personal information.

These may include the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of personal information in certain circumstances
Request restriction of certain processing activities
Object to certain uses of your information
Request the transfer of eligible information in a portable format
Withdraw consent where consent is the basis for processing

Some rights are subject to legal conditions, limitations, or exemptions.

To make a privacy-related request, contact us at:

Email: contact@JMLPets.co.uk
Phone: +44 74 4992 4582

We may need to request information reasonably necessary to confirm your identity before completing certain requests.

You also have the right to raise concerns about the handling of your personal information with the Information Commissioner's Office (ICO), the United Kingdom's data protection supervisory authority.

9. Cookies and Similar Technologies

JMLPets.co.uk may use cookies and similar technologies to operate the website, remember preferences, maintain security, understand website usage, and improve the customer experience.

Some cookies may be necessary for essential website functions, such as maintaining a shopping basket, processing checkout functions, remembering privacy preferences, or protecting the website from security threats.

Other cookies, such as certain analytics or advertising cookies, may not be essential.

Where applicable law requires consent before non-essential cookies or similar technologies are used, we will request that consent before using them.

You may also control or remove cookies through your browser settings. Disabling certain cookies may affect how some parts of our website operate.

Where available, additional information about the cookies used by our website may be provided through our cookie notice or cookie preference tool.

10. Protecting Your Information

We use reasonable technical and organisational measures designed to protect personal information against risks including:

Unauthorised access
Accidental loss
Improper disclosure
Unauthorised alteration
Misuse or destruction

Where third-party providers process payments or other information on our behalf, we select service providers appropriate for the services being provided.

Although we take reasonable precautions, no website, electronic communication system, or online data transmission method can be guaranteed to be completely secure.

11. Children's Privacy

Our website and services are not specifically designed or directed toward children.

We do not intentionally seek to collect personal information from children in circumstances where doing so would not be appropriate or lawful.

If you are a parent or guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

12. Third-Party Websites and Services

Our website may occasionally contain links to websites or services operated by other organisations.

JML Pets is not responsible for the privacy practices of independent third-party websites. If you follow an external link, we recommend reviewing the privacy information provided by that website or service before submitting personal information.

13. Changes to This Privacy Policy

We may revise this Privacy Policy when necessary to reflect changes to our website, business practices, service providers, or legal and regulatory requirements.

The latest version will be made available on JMLPets.co.uk, and the Last Updated date at the top of this policy will be changed when appropriate.

We encourage visitors to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise a data protection right, or have concerns about how your information has been handled, you can contact us using the details below:

JML Pets
Operated by: Maxence Hermange
Unit 12 Dodds Ln
Gwersyllt, centre LL11 4NT
United Kingdom