Billing Terms & Conditions

Last Updated: 15 August 2026

These Billing Terms & Conditions explain the payment and billing rules that apply when you purchase products from JML Pets through JMLPets.co.uk.

Please review these terms carefully before submitting an order.

These Billing Terms & Conditions should be read together with our Terms of Service, Payment & Billing Policy, Shipping & Delivery Policy, Returns & Refund Policy, and Privacy Policy.

Nothing in these terms is intended to exclude or restrict any consumer right that cannot lawfully be excluded under applicable UK law.

1. About JML Pets

JML Pets is operated by:

Maxence Hermange
Trading as JML Pets

Business Address:
Unit 12 Dodds Ln
Gwersyllt, centre LL11 4NT
United Kingdom

Phone: +44 74 4992 4582
Email: contact@JMLPets.co.uk
Website: JMLPets.co.uk

References in these terms to “JML Pets”, “we”, “us”, or “our” mean Maxence Hermange trading as JML Pets.

References to “you” or “your” mean the customer using our website or purchasing products from us.

2. Acceptance of These Terms

By submitting an order through JMLPets.co.uk, you agree that the payment and billing aspects of your purchase will be governed by the version of these Billing Terms & Conditions applicable to your transaction, together with our other applicable policies.

Using our website for general browsing does not by itself create a contract for the purchase of goods.

Please do not submit an order if you do not agree with the terms that apply to the purchase.

3. Product Listings and Orders

Products and pricing displayed on JMLPets.co.uk allow customers to select products and submit an order.

When you place an order, you are requesting to purchase the selected products at the price and on the terms presented during checkout.

Receiving an automated order acknowledgement does not necessarily mean that we have accepted your order.

A purchase contract is formed when JML Pets expressly accepts the order in accordance with our Terms of Service, which may occur when we send a dispatch confirmation or otherwise clearly confirm acceptance.

All orders remain subject to availability and successful payment processing.

4. Accepted Payment Methods

JML Pets currently accepts the following payment methods for eligible transactions:

• American Express

• Apple Pay

• Diners Club

• Discover

• Google Pay

• Klarna

• Maestro

• Mastercard

• Shop Pay

• UnionPay

• Visa

The payment options actually available to you may depend on your:

• Device

• Browser

• Location

• Card issuer

• Payment provider

• Order value

• Eligibility for a particular service

• Checkout configuration

Only payment methods displayed as available during checkout can be selected for that transaction.

5. Klarna Payments

Where Klarna is available as a payment option during checkout, your use of that payment service may also be subject to Klarna's own eligibility requirements, payment terms, privacy information, and other applicable conditions presented to you.

Klarna may independently determine whether a particular payment option is available to you.

JML Pets does not control independent approval or eligibility decisions made by Klarna.

Please review the information presented by Klarna before selecting that payment method.

6. Payment Currency

Unless expressly stated otherwise, all prices and transactions on JMLPets.co.uk are displayed and processed in:

Pounds Sterling (GBP / £)

If your card or payment account uses another currency, your bank or payment provider may convert the transaction.

Your payment provider may apply its own:

• Exchange rate

• Currency conversion charge

• International transaction charge

• Other account-related fee

Any such charge imposed independently by your bank or payment provider is outside the control of JML Pets.

7. Prices and Charges

We aim to display prices clearly and accurately.

Before completing your purchase, you will be shown the total amount payable for your order in accordance with applicable requirements.

This may include:

• Product prices

• Delivery charges

• Applicable mandatory charges

• Other amounts forming part of the transaction

Where a mandatory charge can reasonably be calculated in advance, it will be included or appropriately reflected in the price information presented to you.

Where a charge genuinely cannot be calculated in advance, information about how it is determined will be provided where required.

8. Optional Additional Charges

JML Pets will not intentionally add an optional paid product or service to your order without the consent required by applicable law.

Where an optional additional payment is offered, you must actively select or agree to it where express consent is legally required.

Pre-selected optional extras will not be treated as customer consent where doing so would be contrary to applicable consumer law.

9. Payment Surcharges

JML Pets will not impose a payment-method surcharge where such a surcharge is prohibited by applicable UK law.

Any delivery charge or other legitimate order cost is separate from a prohibited charge imposed merely because you use a particular protected consumer payment method.

Your own bank, card issuer, digital wallet provider, or other financial institution may independently impose fees under its agreement with you.

Those independent fees are not charged or retained by JML Pets.

10. Payment Processing

Payments made through JMLPets.co.uk may be processed by trusted third-party payment service providers.

Depending on the payment method you choose, your transaction may involve:

• A payment gateway

• Your bank

• Your card issuer

• A digital wallet provider

• A payment platform

• A buy-now-pay-later provider

• Another financial or payment service provider

These providers may process payment information in accordance with their own terms, security measures, and privacy practices.

11. Payment Security

We take reasonable steps to use appropriate and reputable payment services.

Payment providers may use measures such as:

• Encryption

• Fraud screening

• Transaction monitoring

• Payment authentication

• Card verification

• Security checks

JML Pets does not itself store or have access to your complete card information where full card details are transmitted directly to and processed by the relevant payment provider.

For your security, please do not send us your:

• Full payment card number

• Card security code

• Online banking password

• Digital wallet password

by ordinary email or other unsecured communication.

12. Payment Authorisation

Your payment method may need to be authorised before an order can be processed.

Payment authorisation can be affected by circumstances such as:

• Insufficient funds

• Incorrect billing details

• An expired card

• Incorrect card information

• Fraud-prevention checks

• Authentication requirements

• Restrictions imposed by your bank or provider

• Technical problems

If payment cannot be successfully authorised, we may be unable to accept or process your order.

13. Declined Payments

If your payment is declined, you may wish to:

• Check the payment information entered

• Confirm that sufficient funds or credit are available

• Complete any authentication requested by your payment provider

• Try another payment method displayed at checkout

• Contact your bank or payment provider

For security and privacy reasons, JML Pets may not receive detailed information explaining why a bank or payment provider declined a transaction.

14. Pending Payments and Authorisation Holds

In some circumstances, your payment account may temporarily show a pending transaction or authorisation hold.

A pending authorisation does not necessarily mean that:

• The payment has been finally collected;

• Your order has been accepted; or

• A contract has been formed.

If an order is unsuccessful or cancelled before funds are captured, your bank or payment provider may release the authorisation automatically.

The time required for a pending authorisation to disappear is generally determined by the relevant payment provider.

15. Billing Information

You are responsible for providing accurate billing information when placing an order.

Where requested, this may include:

• Full name

• Billing address

• Postcode

• Contact information

• Other information required to verify the payment

Incorrect or incomplete information may result in a payment being declined, delayed, or subject to additional verification.

Please check your billing details carefully before submitting your order.

16. Fraud Prevention and Payment Verification

To protect customers and JML Pets, orders may be subject to reasonable payment and fraud-prevention checks.

Where appropriate, we may review or request additional information relating to:

• Payment authorisation

• Billing details

• Order information

• Suspected fraudulent activity

• Unusual transaction patterns

We may decline or delay an order where reasonably necessary because we suspect:

• Unauthorised payment activity

• Fraud

• Payment information misuse

• A significant security concern

• An unlawful transaction

If an order is declined or cancelled after funds have been collected and you are entitled to repayment, the appropriate amount will be refunded.

17. Incorrect Pricing

We make reasonable efforts to ensure that prices displayed on JMLPets.co.uk are accurate.

However, an obvious pricing or technical error may occasionally occur.

If we discover an obvious pricing error before accepting your order, we may contact you and offer the opportunity to purchase the product at the correct price or decline the affected order.

If payment has already been collected for an order that we lawfully decline, the appropriate amount will be refunded.

If a pricing issue is identified after a contract has already been formed, it will be dealt with in accordance with applicable law rather than under an unrestricted automatic cancellation right.

18. Order Acceptance

Submitting payment does not necessarily mean that your order has been accepted.

Your order remains subject to the order-acceptance provisions described in our Terms of Service.

We may be unable to accept an order for legitimate reasons including:

• Product unavailability

• Failed payment authorisation

• Delivery restrictions

• Suspected fraud

• An obvious pricing error identified before acceptance

• Legal or regulatory restrictions

If we cannot accept an order and have already collected money that must be returned, we will arrange the appropriate refund.

19. Refunds

Refunds are governed by our Returns & Refund Policy and applicable consumer law.

Where a refund is due, it will normally be issued using the original payment method, unless:

• Another method is agreed;

• The original payment method is unavailable for the refund; or

• Applicable rules require another approach.

After JML Pets initiates a refund, your bank or payment service may require additional time to display the funds in your account.

20. Duplicate or Incorrect Charges

If you believe you have been:

• Charged twice for the same transaction

• Charged the wrong amount

• Charged for an order you did not place

• Refunded an incorrect amount

please contact JML Pets promptly.

Provide:

• Your name

• Order number, where available

• Transaction date

• Amount concerned

• A brief explanation of the problem

Please do not send your complete card number or card security code.

21. Unauthorised Payments

If you believe that your payment card, bank account, or digital wallet has been used without your permission, contact your bank, card issuer, or payment provider promptly.

You may also contact JML Pets if the transaction appears to involve a purchase made through JMLPets.co.uk.

We may cooperate with relevant payment providers or authorities where reasonably necessary to investigate suspected fraud.

22. Third-Party Payment Providers

Some payment options available through JMLPets.co.uk are operated independently by third parties.

Using such a service may also mean that you enter into a separate relationship with that provider.

Independent payment providers may have their own:

• Terms and conditions

• Privacy policies

• Eligibility criteria

• Security procedures

• Account requirements

Nothing in this section removes any responsibility that legally remains with JML Pets as the retailer.

23. Personal Information and Billing

Billing and transaction information may constitute personal data.

JML Pets handles personal information in accordance with our Privacy Policy and applicable data protection requirements.

Payment providers may separately process information needed to:

• Authorise payments

• Complete transactions

• Prevent fraud

• Maintain security

• Meet regulatory requirements

Please review our Privacy Policy for further information about how JML Pets handles personal information.

24. Changes to Payment Methods

Payment options may change over time.

We may add or remove payment methods for future transactions because of:

• Payment-provider availability

• Technical changes

• Security requirements

• Website changes

• Business requirements

• Legal or regulatory requirements

The payment methods displayed during checkout are the methods available for the transaction at that time.

Removing a payment method for future purchases does not remove refund rights or other rights that have already arisen from an existing transaction.

25. Changes to These Billing Terms

We may revise these Billing Terms & Conditions from time to time.

Changes may be made to reflect developments in:

• Payment methods

• Checkout functionality

• Business processes

• Security practices

• Applicable legislation

• Regulatory requirements

Updated terms will be published on JMLPets.co.uk, and the Last Updated date will be revised where appropriate.

Updated terms will generally apply prospectively to future transactions.

We will not rely solely on your continued use of the website to retrospectively remove or reduce contractual or statutory rights that have already arisen from an existing purchase.

26. Your Statutory Rights

These Billing Terms & Conditions operate alongside your statutory consumer rights.

Nothing in these terms is intended to exclude, restrict, or replace a right or remedy that cannot lawfully be excluded.

If a provision of these Billing Terms & Conditions conflicts with a mandatory requirement of applicable consumer law, the mandatory legal requirement will take precedence.

27. Contact JML Pets

If you have questions regarding billing, payments, charges, refunds, or a transaction, please contact:

JML Pets
Operated by: Maxence Hermange

Unit 12 Dodds Ln
Gwersyllt, centre LL11 4NT
United Kingdom

Phone: +44 74 4992 4582
Email: contact@JMLPets.co.uk
Website: JMLPets.co.uk

Opening Hours

Monday – Wednesday: 10:00 AM – 4:00 PM
Thursday – Saturday: 10:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM